Shipping & Pickup Policy

Order Processing

Our average turnaround time is 24–48 business hours for most orders. Turnaround time begins once your order, payment, and print-ready artwork have been received.

Production times are estimates and may vary depending on order size, product availability, artwork issues, equipment downtime, or periods of high order volume.

Business hours are Monday through Friday. Weekends, holidays, and scheduled closures are not included in turnaround times.

Rush Orders

Rush service is available on eligible orders for an additional fee.

Most Rush orders placed before 2:00 PM CST will be ready to ship or pick up the same business day. Large or complex orders may require until the next business day.

Rush service applies to production turnaround only and does not guarantee carrier delivery time. Selecting an expedited shipping method does not automatically add Rush production to an order.

Shipping

Shipping rates and available shipping methods are displayed at checkout.

Our 24–48 business hour turnaround time is production time and is separate from shipping transit time. Carrier transit time begins after your order has been completed and transferred to the shipping carrier.

Estimated delivery dates displayed on our website or at checkout are estimates only and are not guaranteed.

Once your order ships, tracking information will be provided when available. Please allow time for the carrier's tracking system to update after receiving your notification.

U-Press DTF is not responsible for carrier delays caused by weather, service interruptions, holidays, incorrect addresses, or other circumstances outside of our control.

Local Pickup

Local pickup is available at:

U-Press DTF
13821 N. Harvey Ave.
Edmond, OK 73013

Local pickup orders follow the same 24–48 business hour average turnaround time as shipped orders unless Rush service is selected.

Please wait until you receive notification that your order is ready for pickup before arriving. An order confirmation does not mean your order is ready.

Estimated Ready & Delivery Dates

Any estimated ready, pickup, ship, or delivery dates displayed on our website are provided as a convenience and are estimates only.

For local pickup orders, estimated dates refer to when your order is expected to be ready for pickup.

For shipped orders, delivery estimates may include both production and estimated carrier transit time. Actual delivery dates can vary based on the shipping method and carrier.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We will make every effort to correct the address before shipment, but changes cannot be guaranteed once an order has entered the shipping process.

Once an order has been transferred to the carrier, we may not be able to change or redirect the delivery address. Additional shipping or carrier charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Delayed or Damaged Shipments

Once a package has been accepted by the shipping carrier, transit and delivery are handled by that carrier.

If tracking shows that your shipment is delayed, lost, or experiencing a delivery issue, please contact us. We will assist with the carrier when possible.

If an order arrives damaged due to shipping, please contact us as soon as possible and provide photos of the package, packaging materials, and damaged items. Please retain all original packaging while the issue is being reviewed.

Packages marked as delivered by the carrier but reported as missing may require an investigation with the shipping carrier before a replacement or other resolution can be considered.

Order Changes & Delays

Changes requested after an order has been submitted may delay production and could affect the original estimated completion date.

Orders requiring artwork corrections, customer approval, additional information, or other action from the customer may be placed on hold until the required information is received. Time spent waiting for customer response is not included in our estimated turnaround time.

Large or High-Volume Orders

Large orders or orders requiring significant production time may take longer than our standard 24–48 business hour average turnaround.

If we anticipate a significant delay, we will make reasonable efforts to communicate the updated turnaround time.

Rush service on large orders does not necessarily guarantee same-day completion.

Holidays & Closures

Turnaround times are based on normal business operations. Weekends, holidays, and scheduled business closures do not count toward production turnaround times.

Orders placed outside normal business hours begin processing on the next business day.

Questions About Your Order

If you have questions regarding production time, shipping, tracking, or local pickup, please contact us:

U-Press DTF
13821 N. Harvey Ave.
Edmond, OK 73013
Email: support@upressdtf.com
Phone: (855) 340-9677

Business Hours: Monday–Friday, 9:30 AM–5:30 PM CST